Nightmare on eBay Street

Not everything is perfect in the eBay world.

While I haven’t had any problems with actual transactions, I had a very painful experience with eBay “customer service” about a month ago.

After a break of something like two years since I last sold an item, I wanted to start another listing. I couldn’t get properly logged on to type in the information.

I pressed all the little question marks on the page to try to solve the problem. I availed myself to the online chat with a “customer service rep.” And finally I ended up talking to a real live person whose cubicle was somewhere in Upper Chhattisgarh.

Honestly, if someone in the Indian subcontinent can answer my question, that’s fine with me, but this particular call seemed to have two major problems. First, the information from eBay that the customer service rep was working from was obviously flawed. Second, the person was unable to pronounce words in a way that I could comprehend.

The session was doomed from the get-go. Some of the details:

  • I’ve been using the same handful of passwords for the last 17 years. I know my passwords. Why they suddenly wouldn’t work on eBay is still a mystery. (BTW, if you want to spend time guessing my passwords to steal my identity, be my guest. I’m about done with it.)
  • I’ve been using the same “security questions” for the last 12 years. How they suddenly changed on eBay is still a mystery.
  • And finally, the woman asked for address information to verify my identity. To my knowledge I’ve only lived two different places over the last 10 years. Apparently eBay knows better.

I was beginning to feel like I was being tried before the United Nations Security Council and I had squished the little earbud I was depending on for translation.

Eventually she asked what my last purchase was and we were able to achieve a meeting of the minds. I got okayed to sell my item.

Thank you very much.

It was shocking to me that eBay customer service could be so poor. If you have any eBay nightmares, share them with us.

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